Michael
I have just seen your posts. Apologies I could have saved you some time. When I contacted them about 18 months ago Sterling were initially very helpful, but when it came to the crunch, got cold feet.
I feel I must have don't something wrong with ALC. Three times I've contacted them now and not once have they followed up on my request for information. I have called and emailed. I hope you have more luck, as I know other members have been successful with them.
Peter