Kudos to Raymarine

  • 24 Apr 2015 13:44
    Reply # 3315250 on 3306686
    Deleted user

    I had the same positive experience in Florida where Raymarine replaced the motor unit  free of charge on an old ST4000 wheel unit. Excellent customer service !!


  • 18 Apr 2015 08:59
    Message # 3306686
    Deleted user

    Our ST2000+ tiller pilot steered us 2,500 Nm from Darwin to (almost) Broken bay (near Sydney). It died about 300 miles up the coast actually. It is rated for a 4,500kg displacement boat, Ashiki loaded is probably a good half ton over that and the poor beast suffered being hammered by quartering waves in both Coral and Tasman Seas. Both mounting points broke on the deck and tiller several times and the plastic pushrod fitting on the tiller pilot itself half sheered off before its electrics finally gave up. I sent it into Raymarine HQ in Sydney for warranty repairs. They inspected it, noted its been thrashed, and promptly sent us a brand new unit in exchange, no extra charge.   

    Made my day :)

       " ...there is nothing - absolutely nothing - half so much worth doing as simply messing about in junk-rigged boats" 
                                                               - the Chinese Water Rat

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